Refund and Returns Policy

Thank you for choosing ARKODD. We strive to provide high-quality products and exceptional customer service. Please review our non-refund policy below:

All sales of controllers are considered final. We do not offer refunds for change of mind or buyer’s remorse.
However, if you receive a defective controller, we are committed to resolving the issue promptly. Defective products are eligible for a replacement.
To qualify for a replacement due to defects, you must notify us within 10 days of receiving the product. Please provide detailed information about the issue and, if possible, include relevant photos or videos.
Our team will assess the reported defect and may request further information or troubleshooting steps.
If the defect is confirmed, we will offer either a full refund or a replacement controller, depending on product availability and your preference.
Refunds will be issued using the original payment method, and replacements will be shipped to the address provided during the initial purchase.
Please note that our non-refund policy applies to accessories, peripherals, and controllers sold by [Company Name]. It does not affect your statutory rights under consumer protection laws.
This non-refund policy is subject to change without prior notice. Please check our website or contact customer support for the most up-to-date information.

By purchasing a controller from ARKODD, you acknowledge and agree to abide by the terms of this non-refund policy.

If you have any questions or concerns regarding our policy or your purchase, please don’t hesitate to contact our customer support team.

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@arkodd.com we will provide you the shipping address.

Shipping returns

To return your product, you should mail your product to: contact@arkodd.com

Depending on where you live, the time it may take for your exchanged product to reach you may vary.